Customer Testimonials

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Google Sep 30, 2022

good

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Google Sep 27, 2022

good

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Google Sep 23, 2022

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Google Aug 26, 2022

The staff is so knowledgeable and kind and truly just want to give you the best service and keep your mini running like new! I will always come here for my car services.

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Google Aug 22, 2022

Always received 5 star service and support from Mini, especially Cory. Thank you!

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Google Aug 9, 2022

Mini of Annapolis is always courteous, helpful and efficient. The dealership waiting area is clean and comfortable. Service agents work to point out available coupons and discounts.

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Google Aug 4, 2022

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Google Aug 4, 2022

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Google Aug 2, 2022

Got an oil change exactly at the time I scheduled via text and went off without a hitch. Awesome experience as I live 2 hours away.

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Google Aug 2, 2022

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Google Jul 31, 2022

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Google Jul 30, 2022

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Google Jul 30, 2022

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Google Jul 29, 2022

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Google Jul 28, 2022

After visiting several Mini dealerships in the DMV area, and not finding the perfect Mini-for-me, my friend referred me to Mini of Annapolis where 2 days ago I purchased a new 2023 Mini Cooper S. I absolutely love it!!! What I love even more, and what helped me seal the deal was Dan, the manager, and Roberto, the associate. Dan knew exactly what I wanted and presented a build sheet matching my desires. He is very professional, very personable, and very knowledgeable about Minis. Dan always wore a smile, and kept me looped regarding the status of my pandemic car purchase. Thank ...

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Google Jul 27, 2022

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Google Jul 27, 2022

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Google Jul 27, 2022

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Google Jul 26, 2022

Good work. Nick was very professional. I have owned the car for almost two years. Somehow you continue to call me Pricilla who Might have had the car before me.

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Google Jul 26, 2022

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Google Jul 22, 2022

Great service from all the team, starting with sales all the way through delivery, thanks for making it easy and transparent. Fgc

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Google Jul 17, 2022

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Google Jul 14, 2022

We were helped by Roberto Brown. He was very professional, courteous and friendly with us. We very much appreciated his efforts to help us find the right car for us.

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Google Jul 7, 2022

I love my Mini. Fast, friendly service putting new shoes (tires) my car. Running quiet as a mouse. Loved the wash too !

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Google Jul 5, 2022

Bryan was very personable and fast.

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Google Jun 22, 2022

The people at Mini are always so nice and helpful. I got my brakes changed here before and they answer any questions that I have. I love Mini of Annapolis.

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Google Jun 17, 2022

I bought my new 2023 Cooper S at Mini of Annapolis. The car sales business is experiencing a lot of problems right now with a lack of inventory but the process was smooth and easy at Mini of Annapolis. The sales and support staff were friendly and knowledgeable.

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Google Jun 16, 2022

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Google Jun 16, 2022

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Google Jun 15, 2022

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Google Jun 10, 2022

I’ve bought multiple vehicles over the years and this by far was the best experience. No pressure or angst, just useful information and insights on the car. Then my WONDERFUL salesman Grant M. gave me some keys told me not to come back in 2 minutes, “just go and enjoy the experience”. Boy did I ever! I love my new car, it makes me smile and is so much fun to drive! I also appreciated the education received from both Grant and David M. in finance. If you can’t say the same then I suggest you check out Mini/...

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Google Jun 7, 2022

Service Dept is top notch. Fast and reliable. No worries.

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Google Jun 4, 2022

I cannot say enough about the staff at MINI of Annapolis. I literally came home a few hours ago with the most awesome Clubman S and the entire experience was a fast and thorough and they are so nice and helpful. I could not be happier to drive my MINI back to its new home! Go see Dan Bailey and Grant Maurer for the same awesome experience! This is my second car I bought from them ... and it's not my last! (seriously, how friggen cute is it???)

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Google Jun 4, 2022

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Google Jun 4, 2022

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Google Jun 2, 2022

The staff Grant, Alexis, and Dan were top notch! They made buying my dream car easy. They were all knowledgeable, patient, accommodating and no pressure. It was one of the most pleasant car buying experience I ever had.

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Google May 31, 2022

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Google May 31, 2022

Quick and efficient

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Google May 28, 2022

Brian provided excellent customer service

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Google May 28, 2022

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Google May 28, 2022

Fast and professional

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Google May 27, 2022

Excellent customer service each and every time I visit.

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Google May 25, 2022

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Google May 24, 2022

Cory and Bryan are absolutely brilliant! Knowledgeable and kind, quick to help with any mini/car related questions and they always greet clients with a smile. Having you get your car fixed isn’t never “fun” however the team at Mini of Annapolis make the process smooth and worry free.

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Google May 20, 2022

I loved my mini! I only ever worked with Bryan and Cory in the service Dept, but they helped me for years. They gave me suggestions about what I absolutely needed done to get my car working and never pressured me into getting services I didn’t need. The services were done in a timely manner. And I will miss going here because the service was so great!

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Google May 15, 2022

Friendly service. Went extra mile to address an issue. Have always appreciated the help and the competency of this team.

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Google May 14, 2022

This Dealership was able to fit me in on very short notice and help me greatly with being safe on the road.

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Google May 7, 2022

Everything went fantastic! They had me scheduled next day and out of the shop by dinner time!

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Google May 6, 2022

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Google May 5, 2022

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Google May 4, 2022

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Google May 4, 2022

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Google May 3, 2022

MINI of Annapolis quickly diagnosed the cause of my engine malfunction message. They were very understanding that my car is under warranty with an outside dealer, and provided me with the paperwork and explanations I needed to have it fixed elsewhere. In addition, they noted another part under warranty with MINI had failed, ordered the part for overnight delivery, and replaced it the next morning. Thank you!

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Google Apr 30, 2022

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Google Apr 27, 2022

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Google Apr 26, 2022

Quick response, speedy service, customer waiting room very nice.

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Google Apr 22, 2022

Fast service and resolution today!

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Google Apr 22, 2022

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Google Apr 21, 2022

Nice team and the work was done on time.

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Google Apr 20, 2022

Such a pleasant experience at mini of Annapolis. Bryan was a pleasure to work with. The time of service was so short and I was on my way. Way to go!

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Google Apr 20, 2022

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Google Apr 20, 2022

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Google Apr 19, 2022

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Google Apr 18, 2022

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Google Apr 15, 2022

Really fast and efficient service team! Bryan Membreno was very friendly and thorough, too! I will be returning to Mini Annapolis for future service needs.

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Google Apr 15, 2022

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Google Apr 14, 2022

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Google Apr 9, 2022

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Google Apr 7, 2022

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Google Apr 3, 2022

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Google Apr 1, 2022

Made an appointment same day. Able to wait. Out in one hour. Great waiting area.

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Google Apr 1, 2022

We had an awesome experience @ Annapolis MINI as we purchased a used vehicle. Grant was extremely helpful from the original contact call to finalizing our purchase. He was very thoughtful & professional throughout the process. I would highly recommend both Grant Mauer & Annapolis MINI.

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Google Mar 31, 2022

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Google Mar 29, 2022

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Google Mar 25, 2022

They must be sick of me but every time I pop in the service advisors are so friendly and very helpful. Today was a tire issue, quick response and a car wash. I love Mini of Annapolis and it’s great service team!

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Google Mar 24, 2022

My initial experience at Annapolis Mini was terrible and misleading. My service advisor Corey without calling and verifying my warranty coverage told me my problem would not be covered. I did not trust what the service guy was telling me so I called my warranty company myself to get the correct answers. I only got the truth and good service after I called and put Corey on the phone with my warranty company. I’m only giving a 5 star because I truly believe the dealership itself has good intentions and service but the advisor I was dealing with seemed dishonest, ...

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Google Mar 23, 2022

Love MINI Annapolis, they are my go to for everything MINI. Been a customer for 17+ years.

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Google Mar 12, 2022

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Google Mar 10, 2022

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Google Mar 5, 2022

This place is consistently always almost-perfect. Work was performed, service managers seem professional, priced reasonably (for the dealership), vacuum and car wash is a bonus but it took 2 hours to change one tire and do an alignment even with an appointment. Only one snack was out and the coffee bar could have done with some with some cleaning, some replenishing and organizing. Not a bad experience, yes, I’ll return but may get coffee/snacks across the street at BMW.

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Google Mar 3, 2022

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Google Mar 3, 2022

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Google Feb 28, 2022

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Google Feb 28, 2022

Courteous and friendly service completed within timeframe given.

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Google Feb 27, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 19, 2022

The team at Mini of Annapolis is always great to work with. Just went in to order my third Mini from them and I can’t say enough about how awesome the service is there. From the financial team, to the sales team, to the service team….they’re always on point.

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Google Feb 18, 2022

Fairly quick turn around time, complimentary car wash is nice. Reasonable price with oil change promo.

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Google Feb 17, 2022

My experience with Mini of Annapolis was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Grant Maurer went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.

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Google Feb 17, 2022

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Google Feb 16, 2022

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Google Feb 15, 2022

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Google Feb 15, 2022

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Google Feb 9, 2022

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Google Feb 7, 2022

Excellent service, price, and wait time! I'll always take my Mini to Mini of Annapolis for all services.

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Google Feb 3, 2022

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Google Feb 3, 2022

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Google Feb 2, 2022

Tim Gleason was very helpful in guiding me through the process of buying my Mini Clubman online. When the sale went through he drove my car from Annapolis, MD to Gainesville, VA. He was thorough in showing me me the highlights of the car. I would recommend this dealership wholeheartedly.

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DealerRater Jan 17, 2022

Grant Maurer was a sincere pleasure to work with. We were in the market for a used MINI and Grant was very helpful with understanding our specific needs. He respectfully kept in touch and finally found the perfect MINI us. We negotiated a very fair price on our trade and were very pleased with the interest rate offered by the dealership. Everyone was easy to work with and very respectful with our time and needs. All issues with the car were taken care of sooner than we thought, financing, title, tags, etc were all done quickly and efficiently. Also they ...

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