Customer Testimonials

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Google May 28, 2022

Brian provided excellent customer service

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Google May 28, 2022

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Google May 28, 2022

Fast and professional

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Google May 27, 2022

Excellent customer service each and every time I visit.

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Google May 25, 2022

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Google May 24, 2022

Cory and Bryan are absolutely brilliant! Knowledgeable and kind, quick to help with any mini/car related questions and they always greet clients with a smile. Having you get your car fixed isn’t never “fun” however the team at Mini of Annapolis make the process smooth and worry free.

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Google May 20, 2022

I loved my mini! I only ever worked with Bryan and Cory in the service Dept, but they helped me for years. They gave me suggestions about what I absolutely needed done to get my car working and never pressured me into getting services I didn’t need. The services were done in a timely manner. And I will miss going here because the service was so great!

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Google May 15, 2022

Friendly service. Went extra mile to address an issue. Have always appreciated the help and the competency of this team.

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Google May 14, 2022

This Dealership was able to fit me in on very short notice and help me greatly with being safe on the road.

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Google May 7, 2022

Everything went fantastic! They had me scheduled next day and out of the shop by dinner time!

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Google May 6, 2022

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Google May 5, 2022

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Google May 4, 2022

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Google May 4, 2022

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Google May 3, 2022

MINI of Annapolis quickly diagnosed the cause of my engine malfunction message. They were very understanding that my car is under warranty with an outside dealer, and provided me with the paperwork and explanations I needed to have it fixed elsewhere. In addition, they noted another part under warranty with MINI had failed, ordered the part for overnight delivery, and replaced it the next morning. Thank you!

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Google Apr 30, 2022

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Google Apr 27, 2022

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Google Apr 26, 2022

Quick response, speedy service, customer waiting room very nice.

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Google Apr 22, 2022

Fast service and resolution today!

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Google Apr 22, 2022

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Google Apr 21, 2022

Nice team and the work was done on time.

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Google Apr 20, 2022

Such a pleasant experience at mini of Annapolis. Bryan was a pleasure to work with. The time of service was so short and I was on my way. Way to go!

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Google Apr 20, 2022

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Google Apr 20, 2022

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Google Apr 19, 2022

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Google Apr 18, 2022

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Google Apr 15, 2022

Really fast and efficient service team! Bryan Membreno was very friendly and thorough, too! I will be returning to Mini Annapolis for future service needs.

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Google Apr 15, 2022

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Google Apr 14, 2022

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Google Apr 9, 2022

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Google Apr 7, 2022

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Google Apr 3, 2022

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Google Apr 1, 2022

Made an appointment same day. Able to wait. Out in one hour. Great waiting area.

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Google Apr 1, 2022

We had an awesome experience @ Annapolis MINI as we purchased a used vehicle. Grant was extremely helpful from the original contact call to finalizing our purchase. He was very thoughtful & professional throughout the process. I would highly recommend both Grant Mauer & Annapolis MINI.

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Google Mar 31, 2022

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Google Mar 29, 2022

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Google Mar 25, 2022

They must be sick of me but every time I pop in the service advisors are so friendly and very helpful. Today was a tire issue, quick response and a car wash. I love Mini of Annapolis and it’s great service team!

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Google Mar 24, 2022

My initial experience at Annapolis Mini was terrible and misleading. My service advisor Corey without calling and verifying my warranty coverage told me my problem would not be covered. I did not trust what the service guy was telling me so I called my warranty company myself to get the correct answers. I only got the truth and good service after I called and put Corey on the phone with my warranty company. I’m only giving a 5 star because I truly believe the dealership itself has good intentions and service but the advisor I was dealing with seemed dishonest, ...

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Google Mar 23, 2022

Love MINI Annapolis, they are my go to for everything MINI. Been a customer for 17+ years.

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Google Mar 21, 2022

Oil change was fast and painless!

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Google Mar 12, 2022

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Google Mar 10, 2022

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Google Mar 5, 2022

This place is consistently always almost-perfect. Work was performed, service managers seem professional, priced reasonably (for the dealership), vacuum and car wash is a bonus but it took 2 hours to change one tire and do an alignment even with an appointment. Only one snack was out and the coffee bar could have done with some with some cleaning, some replenishing and organizing. Not a bad experience, yes, I’ll return but may get coffee/snacks across the street at BMW.

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Google Mar 3, 2022

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Google Mar 3, 2022

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Google Feb 28, 2022

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Google Feb 28, 2022

Courteous and friendly service completed within timeframe given.

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Google Feb 27, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 19, 2022

The team at Mini of Annapolis is always great to work with. Just went in to order my third Mini from them and I can’t say enough about how awesome the service is there. From the financial team, to the sales team, to the service team….they’re always on point.

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Google Feb 18, 2022

Fairly quick turn around time, complimentary car wash is nice. Reasonable price with oil change promo.

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Google Feb 17, 2022

My experience with Mini of Annapolis was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Grant Maurer went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.

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Google Feb 17, 2022

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Google Feb 16, 2022

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Google Feb 15, 2022

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Google Feb 15, 2022

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Google Feb 9, 2022

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Google Feb 7, 2022

Excellent service, price, and wait time! I'll always take my Mini to Mini of Annapolis for all services.

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Google Feb 3, 2022

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Google Feb 3, 2022

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Google Feb 2, 2022

Tim Gleason was very helpful in guiding me through the process of buying my Mini Clubman online. When the sale went through he drove my car from Annapolis, MD to Gainesville, VA. He was thorough in showing me me the highlights of the car. I would recommend this dealership wholeheartedly.

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Google Feb 1, 2022

Thee salesmen were friendly and knowledgeable. The manager was outstanding and answered all my questions promptly and patiently. Smoothest car buying experience I ever had!!! Will definitely buy my next car there!!!

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Google Jan 28, 2022

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Google Jan 27, 2022

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Google Jan 27, 2022

It was so easy! I went online last night and picked 12:15 the next day for my oil change. Dropped off on my way to work and picked up on the way home.

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Google Jan 27, 2022

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Google Jan 26, 2022

We purchased a Mini Cooper Clubman from Grant at Mini Annapolis. The process was smooth, safe and efficient. We test drove several cars and purchased the Clubman. The buying process was easy. Highly recommend!

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Google Jan 25, 2022

Outstanding service. Well informed service managers.

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Google Jan 22, 2022

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Google Jan 21, 2022

Rob in BMW service is the man! I’ve been dealing with mini of Annapolis since 2010 and every time I’ve taken my cars in for service Rob is quick to communicate, honest with pricing and no BS. Him coming back is a huge reason we bought a 4th Mini from the dealership.

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Google Jan 21, 2022

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Google Jan 19, 2022

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Google Jan 17, 2022

Great service and communication! It’s always a pleasant experience at Mini Annapolis. Thanks to Bryan for always explaining the service and the recommendations with no pressure.

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DealerRater Jan 17, 2022

Grant Maurer was a sincere pleasure to work with. We were in the market for a used MINI and Grant was very helpful with understanding our specific needs. He respectfully kept in touch and finally found the perfect MINI us. We negotiated a very fair price on our trade and were very pleased with the interest rate offered by the dealership. Everyone was easy to work with and very respectful with our time and needs. All issues with the car were taken care of sooner than we thought, financing, title, tags, etc were all done quickly and efficiently. Also they ...

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Google Jan 14, 2022

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Google Jan 13, 2022

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Google Jan 12, 2022

Easy to set up service with loaner. Price quoted for tires unchanged from summer. Service rep very helpful. Work done timely manner.

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Google Jan 10, 2022

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Google Dec 30, 2021

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Google Dec 25, 2021

My Mini pooped out on a cross country road trip to Baltimore. I tried to have it repaired in St. Louis but they didn’t have the part. When I called Annapolis Mini, they not only had the part but were able to get me an early appointment on Christmas Eve without fanfare. Great, solid workmanship and I feel safe to drive the car back to Phoenix. Needless to say, this made my Christmas! Thank you Annapolis Mini!

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Google Dec 23, 2021

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Google Dec 22, 2021

Easy to make appointment and timely performance of service. Good service crew at Mini of Annapolis.

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Google Dec 19, 2021

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Google Dec 16, 2021

Got a flat on my run flat tire. Brought my Mini in after hours on Friday night, used the dropboxto leave my key and they fixed it early the next day. Great service! In Dec 2021, brought my Mini in for brake service. It was done immediately!

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Google Dec 15, 2021

Great team! Bryan checked the car in quickly, explained the process and kept me updated with the inspection and the status of my repair. He also provided me with a checklist of work to schedule for my Mini on my next visit! Car was serviced quickly and thoroughly. Back for a brake job and got an appointment on short notice. I waited comfortably in the lounge and even got some work done remotely.

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Google Dec 14, 2021

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Google Dec 14, 2021

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Google Dec 10, 2021

Tim was extremely helpful, answered all my questions and didn't put any pressure on us to make a quick decision about the car we were looking ay

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Google Dec 9, 2021

MINI of ANNAPOLIS has serviced my 2011 Mini Countryman since I bought it. I have had nothing but excellent service and their people show they care about you and your vehicle. People say, "take your vehicle to a 3rd party shop, it's cheaper." I pay more to have the dealer services the car because no auto shop does what Mini of Annapolis provides - superior service and guaranteed satisfaction. Peace of mind is everything to me and when I pick up the vehicle it runs perfectly. They even wash it for me . Nice.

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Google Dec 9, 2021

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Google Dec 4, 2021

Quick, on tine, professional services.

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Google Dec 3, 2021

First class operation! Knowledgeable service personnel, friendly greeter, clean comfortable waiting area with amenities.

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Google Dec 1, 2021

Corey from service is on the ball. He expeditiously serviced my vehicle including fixing my wind shield spray nozzle without any dent in my wallet. My mini was washed and ready under 45 min. Thanks Corey!!

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Google Nov 30, 2021

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Google Nov 30, 2021

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Google Nov 26, 2021

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Google Nov 24, 2021

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Google Nov 24, 2021

Quick and easy vehicle service. The staff is very helpful and I felt well taken care of. I’ve also used the collision center and my car came out looking brand new. I prefer them to the Alexandria location

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Google Nov 22, 2021


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