Brian provided excellent customer service
Fast and professional
Excellent customer service each and every time I visit.
Cory and Bryan are absolutely brilliant! Knowledgeable and kind, quick to help with any mini/car related questions and they always greet clients with a smile. Having you get your car fixed isn’t never “fun” however the team at Mini of Annapolis make the process smooth and worry free.
I loved my mini! I only ever worked with Bryan and Cory in the service Dept, but they helped me for years. They gave me suggestions about what I absolutely needed done to get my car working and never pressured me into getting services I didn’t need. The services were done in a timely manner. And I will miss going here because the service was so great!
Friendly service. Went extra mile to address an issue. Have always appreciated the help and the competency of this team.
This Dealership was able to fit me in on very short notice and help me greatly with being safe on the road.
Everything went fantastic! They had me scheduled next day and out of the shop by dinner time!
MINI of Annapolis quickly diagnosed the cause of my engine malfunction message. They were very understanding that my car is under warranty with an outside dealer, and provided me with the paperwork and explanations I needed to have it fixed elsewhere. In addition, they noted another part under warranty with MINI had failed, ordered the part for overnight delivery, and replaced it the next morning. Thank you!
Quick response, speedy service, customer waiting room very nice.
Fast service and resolution today!
Nice team and the work was done on time.
Such a pleasant experience at mini of Annapolis. Bryan was a pleasure to work with. The time of service was so short and I was on my way. Way to go!
Really fast and efficient service team! Bryan Membreno was very friendly and thorough, too! I will be returning to Mini Annapolis for future service needs.
Made an appointment same day. Able to wait. Out in one hour. Great waiting area.
We had an awesome experience @ Annapolis MINI as we purchased a used vehicle. Grant was extremely helpful from the original contact call to finalizing our purchase. He was very thoughtful & professional throughout the process. I would highly recommend both Grant Mauer & Annapolis MINI.
They must be sick of me but every time I pop in the service advisors are so friendly and very helpful. Today was a tire issue, quick response and a car wash. I love Mini of Annapolis and it’s great service team!
My initial experience at Annapolis Mini was terrible and misleading. My service advisor Corey without calling and verifying my warranty coverage told me my problem would not be covered. I did not trust what the service guy was telling me so I called my warranty company myself to get the correct answers. I only got the truth and good service after I called and put Corey on the phone with my warranty company. I’m only giving a 5 star because I truly believe the dealership itself has good intentions and service but the advisor I was dealing with seemed dishonest, ...
Love MINI Annapolis, they are my go to for everything MINI. Been a customer for 17+ years.
Oil change was fast and painless!
This place is consistently always almost-perfect. Work was performed, service managers seem professional, priced reasonably (for the dealership), vacuum and car wash is a bonus but it took 2 hours to change one tire and do an alignment even with an appointment. Only one snack was out and the coffee bar could have done with some with some cleaning, some replenishing and organizing. Not a bad experience, yes, I’ll return but may get coffee/snacks across the street at BMW.
Courteous and friendly service completed within timeframe given.
The team at Mini of Annapolis is always great to work with. Just went in to order my third Mini from them and I can’t say enough about how awesome the service is there. From the financial team, to the sales team, to the service team….they’re always on point.
Fairly quick turn around time, complimentary car wash is nice. Reasonable price with oil change promo.
My experience with Mini of Annapolis was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Grant Maurer went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.
Excellent service, price, and wait time! I'll always take my Mini to Mini of Annapolis for all services.
Tim Gleason was very helpful in guiding me through the process of buying my Mini Clubman online. When the sale went through he drove my car from Annapolis, MD to Gainesville, VA. He was thorough in showing me me the highlights of the car. I would recommend this dealership wholeheartedly.
Thee salesmen were friendly and knowledgeable. The manager was outstanding and answered all my questions promptly and patiently. Smoothest car buying experience I ever had!!! Will definitely buy my next car there!!!
It was so easy! I went online last night and picked 12:15 the next day for my oil change. Dropped off on my way to work and picked up on the way home.
We purchased a Mini Cooper Clubman from Grant at Mini Annapolis. The process was smooth, safe and efficient. We test drove several cars and purchased the Clubman. The buying process was easy. Highly recommend!
Outstanding service. Well informed service managers.
Rob in BMW service is the man! I’ve been dealing with mini of Annapolis since 2010 and every time I’ve taken my cars in for service Rob is quick to communicate, honest with pricing and no BS. Him coming back is a huge reason we bought a 4th Mini from the dealership.
Great service and communication! It’s always a pleasant experience at Mini Annapolis. Thanks to Bryan for always explaining the service and the recommendations with no pressure.
Grant Maurer was a sincere pleasure to work with. We were in the market for a used MINI and Grant was very helpful with understanding our specific needs. He respectfully kept in touch and finally found the perfect MINI us. We negotiated a very fair price on our trade and were very pleased with the interest rate offered by the dealership. Everyone was easy to work with and very respectful with our time and needs. All issues with the car were taken care of sooner than we thought, financing, title, tags, etc were all done quickly and efficiently. Also they ...
Easy to set up service with loaner. Price quoted for tires unchanged from summer. Service rep very helpful. Work done timely manner.
My Mini pooped out on a cross country road trip to Baltimore. I tried to have it repaired in St. Louis but they didn’t have the part. When I called Annapolis Mini, they not only had the part but were able to get me an early appointment on Christmas Eve without fanfare. Great, solid workmanship and I feel safe to drive the car back to Phoenix. Needless to say, this made my Christmas! Thank you Annapolis Mini!
Easy to make appointment and timely performance of service. Good service crew at Mini of Annapolis.
Got a flat on my run flat tire. Brought my Mini in after hours on Friday night, used the dropboxto leave my key and they fixed it early the next day. Great service! In Dec 2021, brought my Mini in for brake service. It was done immediately!
Great team! Bryan checked the car in quickly, explained the process and kept me updated with the inspection and the status of my repair. He also provided me with a checklist of work to schedule for my Mini on my next visit! Car was serviced quickly and thoroughly. Back for a brake job and got an appointment on short notice. I waited comfortably in the lounge and even got some work done remotely.
Tim was extremely helpful, answered all my questions and didn't put any pressure on us to make a quick decision about the car we were looking ay
MINI of ANNAPOLIS has serviced my 2011 Mini Countryman since I bought it. I have had nothing but excellent service and their people show they care about you and your vehicle. People say, "take your vehicle to a 3rd party shop, it's cheaper." I pay more to have the dealer services the car because no auto shop does what Mini of Annapolis provides - superior service and guaranteed satisfaction. Peace of mind is everything to me and when I pick up the vehicle it runs perfectly. They even wash it for me . Nice.
Quick, on tine, professional services.
First class operation! Knowledgeable service personnel, friendly greeter, clean comfortable waiting area with amenities.
Corey from service is on the ball. He expeditiously serviced my vehicle including fixing my wind shield spray nozzle without any dent in my wallet. My mini was washed and ready under 45 min. Thanks Corey!!
Quick and easy vehicle service. The staff is very helpful and I felt well taken care of. I’ve also used the collision center and my car came out looking brand new. I prefer them to the Alexandria location