Justin explained to me what service I needed. He explained to me my options and made me aware what would be most cost effective for me. Thanks for your great customer service.
Justin was very helpful and detailed in explaining my service needs. Pick up and return of loaner was really easy. Great customer service and fast turnaround!
I have been to this dealership twice for service on my vehicle and they have absolutely won me over with their wonderful service. I can’t speak enough of everyone I’ve encountered. My questions were answered and I will be back.
They helped me get the car of my dreams! I flew all the way from Texas because I was so in love with a 4 series BMW. It matched the description, had a very clean interior and was even more stunning in person. They showed me the carfax and proof of maintenance. I bought it immediately after test driving it, and was out the door within 1.5hours! So fast and easy. They answered all my questions and Arnita was very kind. Thank you once again! I am currently driving on the way back and it runs perfectly!
Took my car in for an oil change on Thursday. I received a loaner and as promised my car was ready on Friday. The whole process was seamless. Very friendly people at BMW of Annapolis.
I reached out to the dealership thru their website on a Monday morning after finding a preowned vehicle my wife and I were interested in. Within an hour one of their sales associates, Thomas Bedell, had reached out to me before the dealership was even open. Communication with Thomas was outstanding and he was able to answer all of my questions and concerns. Ended up going there that evening and walking away with a new car. No pressure sales tactics and the finance department was great in getting us thru the process quickly once we decided to purchase. Highly recommend ...
I have lived in the Annapolis area for 2 years and although the upkeep of a Mini/BMW is a high expense.....my experience with Mini of Annapolis is nothing less than exceptional. Most recently I had a part that needed to be ordered from across the seas, and it was a bit time consuming, but I am happy to ride around in a newer model mini in the time being. Thank you Brain for being gracious and helpful & the service mechanic (I feel terrible that I can not remember his name at the very moment) for being absolutely honest with ...
Overall experience was EXCELLENT. Service Rep was most responsive and quick to get my emergency service executed and completed. On the road with a new tire less than 2 hours after arriving unannounced.