This has been the best car buying experience of my adult life!! I came here discouraged after getting the run around about an Audi from a different dealership. When I first entered the dealership. Everyone stopped to greet myself and my daughter. They were super warm and down to earth. The sales guy (Sebastian) was warm, honest, and had a very endearing demeanor which made everything very comfortable. I was able to explain my preferences and terms of purchase and I truly appreciated that it was a respectful and open negotiation. From the dealership manager to the finance office, everyone was so freaking kind and straight-up about everything and willing to go the extra mile for my transaction. I owned my previous car for 7 years and I look forward to being a long time BMW owner as well. I'm very impressed and pleased with my purchase experience here tonight. I highly recommend buying from this dealership. Thank you and I'm very happy with my new car.
We actually bought a car sight unseen. We saw it online and went in for test drive only to find it was in the shop getting a paint job. That didn’t bother us at all. We bought the car, but we’re given a great loaner in the meantime. Mike D. (Not the Beastie Boy) was friendly and courteous and willing to bend over backwards to make our car buying process as seemless as possible. We didn’t actually get to drive our new car for almost 2 weeks, during which time Mike was in contact once or twice to let us know how things were looking. That took me reaching out to him, but still he was right on top of the response. All in all, it was a hassle-free experience. Great place.
Service here is really super. New to the area, I got a service appointment with a loaner car in 24hrs! The service guy Robert was very knowledgeable and could give prices up front on everything I asked about. My service job was handled w/I a few hours and of course the car came back spotless. Moving cross country can be an ordeal so I'm glad I can totally count on Mini of Annapolis to see my car is well cared for. Thanks Mini and thanks Robert and the service team.
They were very friendly and accommodating and performed all requested service well.
The pre owned sales department here was amazing. I'm no pro when it comes to car shopping but Ali & his Manager Richard made the experience very pleasurable. They gave me a deal better than I could have negotiated and were very patient throughout my days of indecisiveness. They really went above and beyond to provide excellent customer service. I had high expectations when coming to a BMW dealer to find a car and they exceeded them by far.