Customer Testimonials
good
good
The staff is so knowledgeable and kind and truly just want to give you the best service and keep your mini running like new! I will always come here for my car services.
Always received 5 star service and support from Mini, especially Cory. Thank you!
Mini of Annapolis is always courteous, helpful and efficient. The dealership waiting area is clean and comfortable. Service agents work to point out available coupons and discounts.
Got an oil change exactly at the time I scheduled via text and went off without a hitch. Awesome experience as I live 2 hours away.
After visiting several Mini dealerships in the DMV area, and not finding the perfect Mini-for-me, my friend referred me to Mini of Annapolis where 2 days ago I purchased a new 2023 Mini Cooper S. I absolutely love it!!! What I love even more, and what helped me seal the deal was Dan, the manager, and Roberto, the associate. Dan knew exactly what I wanted and presented a build sheet matching my desires. He is very professional, very personable, and very knowledgeable about Minis. Dan always wore a smile, and kept me looped regarding the status of my pandemic car purchase. Thank ...
Good work. Nick was very professional. I have owned the car for almost two years. Somehow you continue to call me Pricilla who Might have had the car before me.
Great service from all the team, starting with sales all the way through delivery, thanks for making it easy and transparent. Fgc
We were helped by Roberto Brown. He was very professional, courteous and friendly with us. We very much appreciated his efforts to help us find the right car for us.
I love my Mini. Fast, friendly service putting new shoes (tires) my car. Running quiet as a mouse. Loved the wash too !
Bryan was very personable and fast.
The people at Mini are always so nice and helpful. I got my brakes changed here before and they answer any questions that I have. I love Mini of Annapolis.
I bought my new 2023 Cooper S at Mini of Annapolis. The car sales business is experiencing a lot of problems right now with a lack of inventory but the process was smooth and easy at Mini of Annapolis. The sales and support staff were friendly and knowledgeable.
I’ve bought multiple vehicles over the years and this by far was the best experience. No pressure or angst, just useful information and insights on the car. Then my WONDERFUL salesman Grant M. gave me some keys told me not to come back in 2 minutes, “just go and enjoy the experience”. Boy did I ever! I love my new car, it makes me smile and is so much fun to drive! I also appreciated the education received from both Grant and David M. in finance. If you can’t say the same then I suggest you check out Mini/...
Service Dept is top notch. Fast and reliable. No worries.
I cannot say enough about the staff at MINI of Annapolis. I literally came home a few hours ago with the most awesome Clubman S and the entire experience was a fast and thorough and they are so nice and helpful. I could not be happier to drive my MINI back to its new home! Go see Dan Bailey and Grant Maurer for the same awesome experience! This is my second car I bought from them ... and it's not my last! (seriously, how friggen cute is it???)
The staff Grant, Alexis, and Dan were top notch! They made buying my dream car easy. They were all knowledgeable, patient, accommodating and no pressure. It was one of the most pleasant car buying experience I ever had.
Quick and efficient
Brian provided excellent customer service
Fast and professional
Excellent customer service each and every time I visit.
Cory and Bryan are absolutely brilliant! Knowledgeable and kind, quick to help with any mini/car related questions and they always greet clients with a smile. Having you get your car fixed isn’t never “fun” however the team at Mini of Annapolis make the process smooth and worry free.
I loved my mini! I only ever worked with Bryan and Cory in the service Dept, but they helped me for years. They gave me suggestions about what I absolutely needed done to get my car working and never pressured me into getting services I didn’t need. The services were done in a timely manner. And I will miss going here because the service was so great!
Friendly service. Went extra mile to address an issue. Have always appreciated the help and the competency of this team.
This Dealership was able to fit me in on very short notice and help me greatly with being safe on the road.
Everything went fantastic! They had me scheduled next day and out of the shop by dinner time!
MINI of Annapolis quickly diagnosed the cause of my engine malfunction message. They were very understanding that my car is under warranty with an outside dealer, and provided me with the paperwork and explanations I needed to have it fixed elsewhere. In addition, they noted another part under warranty with MINI had failed, ordered the part for overnight delivery, and replaced it the next morning. Thank you!
Quick response, speedy service, customer waiting room very nice.
Fast service and resolution today!
Nice team and the work was done on time.
Such a pleasant experience at mini of Annapolis. Bryan was a pleasure to work with. The time of service was so short and I was on my way. Way to go!
Really fast and efficient service team! Bryan Membreno was very friendly and thorough, too! I will be returning to Mini Annapolis for future service needs.
Made an appointment same day. Able to wait. Out in one hour. Great waiting area.
We had an awesome experience @ Annapolis MINI as we purchased a used vehicle. Grant was extremely helpful from the original contact call to finalizing our purchase. He was very thoughtful & professional throughout the process. I would highly recommend both Grant Mauer & Annapolis MINI.
They must be sick of me but every time I pop in the service advisors are so friendly and very helpful. Today was a tire issue, quick response and a car wash. I love Mini of Annapolis and it’s great service team!
My initial experience at Annapolis Mini was terrible and misleading. My service advisor Corey without calling and verifying my warranty coverage told me my problem would not be covered. I did not trust what the service guy was telling me so I called my warranty company myself to get the correct answers. I only got the truth and good service after I called and put Corey on the phone with my warranty company. I’m only giving a 5 star because I truly believe the dealership itself has good intentions and service but the advisor I was dealing with seemed dishonest, ...
Love MINI Annapolis, they are my go to for everything MINI. Been a customer for 17+ years.
This place is consistently always almost-perfect. Work was performed, service managers seem professional, priced reasonably (for the dealership), vacuum and car wash is a bonus but it took 2 hours to change one tire and do an alignment even with an appointment. Only one snack was out and the coffee bar could have done with some with some cleaning, some replenishing and organizing. Not a bad experience, yes, I’ll return but may get coffee/snacks across the street at BMW.
Courteous and friendly service completed within timeframe given.
The team at Mini of Annapolis is always great to work with. Just went in to order my third Mini from them and I can’t say enough about how awesome the service is there. From the financial team, to the sales team, to the service team….they’re always on point.
Fairly quick turn around time, complimentary car wash is nice. Reasonable price with oil change promo.
My experience with Mini of Annapolis was extremely satisfying and it was a pleasure doing business with them. First, during the entire purchase that was done via email, text and phone calls, I did not feel rushed or pressured. Quick and clear communication and the advertised price never changed. My salesperson Grant Maurer went above and beyond throughout my entire purchase, he was trustworthy, professional and attentive and I had a great experience. I would definitely use them again and highly recommend them.
Excellent service, price, and wait time! I'll always take my Mini to Mini of Annapolis for all services.
Tim Gleason was very helpful in guiding me through the process of buying my Mini Clubman online. When the sale went through he drove my car from Annapolis, MD to Gainesville, VA. He was thorough in showing me me the highlights of the car. I would recommend this dealership wholeheartedly.
Grant Maurer was a sincere pleasure to work with. We were in the market for a used MINI and Grant was very helpful with understanding our specific needs. He respectfully kept in touch and finally found the perfect MINI us. We negotiated a very fair price on our trade and were very pleased with the interest rate offered by the dealership. Everyone was easy to work with and very respectful with our time and needs. All issues with the car were taken care of sooner than we thought, financing, title, tags, etc were all done quickly and efficiently. Also they ...