Sold car to them on December 4th, 2017. It's Jan... they still have not paid off the loan or paid me the equity.Update: after finally getting in touch with the right person, Michael made it right. He did as he said and tracked down where the payoff process went wrong, cut me my equity check, and paid off the loan. Nice job. Hopefully, the internal processes have been refined to prevent similar issues. Based on how Michael corrected it, I'd do business there again. Upgrading from 3 to 4 stars.
Excellent experience purchasing a 2018 BMW X3 M40i. Personable and qualified salesman, informative and articulate finance manager, and responsive service and parts Department. This dealership seems to have it all plus they are selling a quality product. I would highly recommend that anyone looking for a quality automobile give this place a chance. I did and have been rewarded.
Local CT dealer wanted plenty to sell me what was already on the lot, not really what I wanted. Ben gave me some clear information about availability of the options I wanted, and ended up ordering a custom car. BMW of Annapolis delivered the latest year, the exact options, and a price worth going a few states out of my way to pick up. Ben spent hours showing how all the features worked, this was not a rushed experience. They went the extra mile to get my business, and I went the extra mile to get my car. I live in CT, and BMW of Annapolis was worth the trip.
Bought a new car here recently. They were nice and the process was easy.
BMW of Annapolis did a great job!There was a repair that was needed to prepare for the winter. A fog light was knocked out from loose gravel on the highway. My service advisor Sean Peria took great care and had me in a loaner for my busy commute, briefed me with timely updates, and worked out a price that beat the competitors ( other BMW dealership/service centres along the commute) price quotes.It was a pleasure to be helped by yet the most recent individual from BMW of Annapolis that I have been in contact with over the years.Thank you BMW of Annapolis for your consistent and professional interest in winning my business.
I took my mini to the Towson dealer and was told I needed a brand new valve cover to fix a leak $700 fix. I took the car into Annapolis and they told me they just needed to fix the seals $315 fix. I will be taking my car to Annapolis from now on. Also I found out about a death in the family while at the service appt and the staff was kind, brought me water and helped me leave as fast as possible. They have my business for life.
BMW of Annapolis far exceeded my expectations! Most impressive was my sales rep, Darrin (Griff) Griffin. This was my first time purchasing a BMW and I was unsure if I wanted the 430i or the X1. Griff was extremely knowledgeable and dedicated to finding the perfect vehicle for me. BMW of Annapolis transformed the car-buying process from a strenuous ordeal to a pleasant experience. During the entire process, every member of the staff I encountered was respectful and professional, and made sure all my questions were answered. Griff was incredibly helpful, responsive, knowledgeable, and he got me a great deal on my X1!