BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best to ensure the process of spending my hard earned money and getting something for it was easy.
Terrific experience buying a used SUV here. I'm sure it wasn't the biggest or most profitable sale of the day, week, or month, but my sales consultant Bryan H. was extremely professional and went above and beyond the expectations to be sure it was a smooth and satisfactory experience. Quick example: I was getting this car only shortly after they took it in trade. I arranged to meet Bryan there (on his day off, he offered to come in to see me when I could make it.) I drove (from 90+ minutes away) to check out the car since it seemed like exactly the spec I wanted. Overall it checked out and we made a good deal, but I was disappointed it still had dents and nicks that I thought were going to be corrected prior. They had not had the chance to address that yet, so when I purchased the car, they offered to take the car back the following week when their dent and paint specialist was to be on-site to have it fixed, give me a loaner while they had my car, and get the car back to me. In fact the sales rep is driving to my house (remember all the way from Annapolis, MD to Leesburg, VA) on Sunday afternoon to return the car to save me the trip. Excellent! Finance office was great too. Best car buying experience in quite a while, highly recommend!
Probably the most effortless car buying experience our family has ever had. We walked in for a test drive just to check out the different models and options... and walked out with a BMW.Our client advisor, Jack Poteet was courteous and patient - but above all, there was no pressure. I'm an avid researcher. Coming in off the street, there was no time to really spend hours looking for comparable deals and scouring for alternate options. At one point a quick Google search on my phone seemed to indicate we were being offered a poor deal. Jack performed the same search on his desktop computer without hesitation. It turns out my search was flawed and, upon comparison, our deal beat everything within a 500 mile radius. It takes confidence and honesty to try something like that unrehearsed. Little things like that throughout our experience gave us comfort and confidence in our purchase. We left very happy... but more importantly, my WIFE was happy. That means I'll sleep well tonight.
I feel comfortable with Robert Kozora's skill and candor.
Alignment and diagnostic check. Received better service than Fairfax BMW. No complaints at this time.
Great team of guys. Worked with Jake and Rey and they helped me get into essentially a dream car for a great price. Nothing but good things to say about these guys.
Great experience with BMW Annapolis. I worked with Sebastian to buy my new X3. He went above and beyond to get me an unbeatable deal. I came from Michigan to buy and he had everything ready and I was in and out in 30 minutes. Highly recommend
Quick, friendly, professional & above all, honest...what else can you say about Robert and the service folks at Mini...highly recommend!