I'm a total believer after taking my MINI for regular servicing here, these guys rock!
Fantastic people, great personalities, attentive, reliable with all concerns, able to help with a problem or know who to send you to for the correct solution.
Great service, helpful staff. Great experience.
I had problems with my BMW this weekend while on vacation. The nearest dealer was BMW of Annapolis. My car was towed there over the weekend when the service department was already closed. Monday morning at 7:30 am I received a phone call from Alan Mickinak in the service department. He was already looking into my problem. There was an issue with the warranty on my car which Alan went out of his way to solve. He had me in my car by 10:00 am. He was in touch with me the whole time. Alan and the service department turned what could have been a difficult long day into a very short and pleasant experience. Thanks guys. I would take my car back there without hesitation.
First class MINI service, exactly what I expected and more - Highly recommended for all your MINI needs. Robert Kozora my Service Advisor was great. I plan to make Mini of Annapolis my one stop for my 2011 MINI Cooper S - thanks!
I recently went to BMW of Annapolis to turn in my car at the end of the lease. I worked with an associate named Rizz. He made the process so easy and effortless. This wasn't my first time turning in a lease at a BMW dealer but it was by far the best experience. This 5 star rating is based on my experience with Rizz and the comfort and amenities of the waiting room at the dealership.
Great Customer service
I had the worlds best experience at Mini of Annapolis. It was honestly the best. I bought my very (all by myself) first car. They treated me like an adult and took me very seriously. I purchased a Mini Cooper and it was a breeze. Very honest people, won't over charge and explain everything in full detail. As a 19 year old this is very important that I know what I'm getting myself into. As for the car, my car is amazing. He listened (Marcus) to my every wish and want and gave me exactly that. Stayed within budget and worked with me as for payments and rates. I would 10/10 go back when it's time for my next car.