After car was damaged by a road hazard, the dealer quickly turned around the repair and got our mini back on the road. Kept us informed along the way. Very happy so far.
The service department provide top notch customer service. Delivered what they promised on time. Highly recommend.
Efficient and friendly service, thanks!
Got my first Mini Coooer today. I RECEIVED AN AWESOME CAR AND AND AWESOME DEAL. PROFESSIONAL AND FRIENDLY STAFF. IF YOU WANT A BMW or Mini this is the place to go. This was an experience I will never forget! I plan to be a Mini Cooper customer for life!
The customer service at Mini of Annapolis is superb. They are very attentive and make sure you are a satisfied customer. This will be my go to car dealer for service and any future purchases.
I bought my car there and have taken it in for the body shop when someone hit my car. They were really good at making me feel better about the fact that my car had been dented just a few weeks after I bought it, and my car was like new when I got it back.I've also gotten my regular service there. Everyone has been super helpful and has communicated well with me. Most recently I was helped by Alan on the service team when I took my car in for it's scheduled maintenance. He was extremely nice with checking my car in and out, and he was a funny guy too. I've always had great experiences with my car there.
I had a bad experience at another Mini service department so I decided to come to this one and I was relieved. Sean was so helpful with the whole process and explained everything to me considering this is my first time getting my car repaired. I highly recommend this Mini dealership! They even washed and vacuumed my car for me after repairing it.
I believe a lot of times people running into different kinds of bad dealerships, myself included,but this time was very different experience for me, Mini of Annapolis is a dealership with HONOR. They understand the line, they make suggestions but never pushing you into anything, they actually listen what you want and create fair options for you to choose. My salesman Daniel was nice and consistent throughout the process even facing annoying customer like myself who would texting in the midnight. Their attitude doesn’t change after your deal signed, we have JCW tuning kit installed as part of our deal, they keep their promises and take responsibility .Their service departments get the job done very well, they hold their high standards and doing their jobs with pride, which I consider the right way of building business. I highly recommending this mini dealership, if you living in bigger DC area and looking to buy a mini, don’t miss this one.