Customer Testimonials
Outstanding service; knowledgeable sales and finance persons; and excellent vehicle. This dealership actually listens to the customer and provides quick, professional responses. A pleasure to deal
Context: As a buyer looking to replace a daily driver of fifteen years and having never owned a MINI, I was drawn towards the communal exuberance of the brand and the existence of models with manual transmissions and AWD. Disclaimer: I'm not affiliated with anyone at MINI of Annapolis. I entered the dealership and was greeted by a friendly sales advisor who asked what I was interested in. He proceeded to show me the AWD Countryman's for a bit and then politely indicated that he needed to direct me to another sales person as he had a scheduled ...
I wanted to take the time to thank my service advisor Jennifer and the Technicians who fixed my car after Mini of Montgomery carelessly broke my car while it was in their dealership. Jennifer was nice and had great customer service. I was done in less than 2 hours!
I have had a pleasant experience with Mini of Annapolis, and would recommended anyone to the dealership. My salesman was Marcus. He was curtious, kind, and not pushy (if you can believe that!). I recently had to take my Mini in for service and my service advisor was Robert. Again, a pleasure to work with. He was curtious, informative, and kind. They both made the processes easy and quick.
The service was great Jessica help a lot Annapolis car center is the place to be I love my new ford everything there was great.
I've just purchased my 4th Mini from Mini of Annapolis. I had an excellent experience each time I've gone to Mini. They have an excellent team of sales and finance personnel. They take a no-pressure approach, are patient, and really want you to get a car that will make you happy. I highly recommend the dealership as well as the Mini fleet of cars to anyone who wants a superior and FUN to drive automobile.
Mini Of Annapolis is truly the best dealership I have ever dealt with! Brian Horan could not have been nicer! No sales pitch tactics here which is quite refreshing. I highly recommend Brian and Mini of Annapolis to anyone who is considering a Mini...they are totally awesome!!!
Excellent experience. Sean was very helpful with test drive and recommending options for the car. No haggle price. Ordered the car and arrived as promised (6-8 wks arrived in 8). Sean kept me appraised of every step of the process on the status of the car. Very happy and highly recommend Mini of Annapolis and Sean as a sale advisor. The sale paper work also went very smooth and they were able to provide me with my license plates on the spot! great experience - thanks,
I can't speak highly enough of the team here. I think that sometimes the MINI dealer that's actually local to me (Baltimore) forgets that they offer a high end product and should accompany that with high end customer service. I decided to give up on the local dealer after too many terrible experiences and make the trek to Annapolis. I couldn't be happier with my choice! Since this dealership is right off 97 and close to the Bay Bridge, it's not a terrible drive from Baltimore. I was recently in a car accident and my MINI was ...
I originally turned to Mini of Annapolis (a dealer an hour from where I live) to inquire about a car on their lot. Since it ended up not being what I wanted I told Brad Pahari (all this was via chat or email since I HATE giving dealers my phone number until I'm sure I'm buying something) that I intended to custom order a Mini and that I was going to shop around for how much a dealer would be willing to discount from MSRP (I had a number in mind). I decided to give Brad one chance ...
In my 50+ years, buying my new Mini was the best car buying experience ever. Brian took the time to know my needs and wants. When I picked up my new Mini he patiently went over the car with me and answered my every question. He was the most knowledgeable salesman I have ever delt with. When I left with my new car, I felt so comfortable. He took he time to educate me fully about my Mini. I highly recommend Mini of Annapolis and Brian Horan.
Brad was a very knowledgable Sales person with consummate skills. He explained everything to me and I loved the car. Just ended up buying a different car - hybrid that I had been looking at also.
Across the board--sales to service--Mini of Annapolis is a pleasure to deal with... In fact, having tried to save a buck by going to Mr. Tire for brakes (a rotten experience) has convinced me that the dealer, for a few bucks more, is a much better value. Next time I know better--it's worth using the dealership and certified mechanics.
Jen was always so pleasant when I drop off my MINIs and she knows that my mechanic is Brian so she makes sure to have my MINIs taken care by him. Thank you Jen.
Great personal service and everyone was very friendly. Best intro on the details and toys in our new car. The salesman followed through on everything. The Annapolis Mini dealer made it a nice experience
Brian was fantastic to work with. Very knowledgeable and understanding of our needs. It is so refreshing to have a salesman who is thoroughly familiar with the vehicle and also the competitors.
Brian did an excellent job of explaining everything in terms I could understand. He is knowledgeable and friendly. He made the whole experience very comfortable . . . and he is a great resource for information!
Friendly, fast service. I felt comfortable throughout the whole purchasing process. I would absolutely recommend this dealership. I hope to use this dealer for my next car purchase.
The service at MINI of Annapolis is impeccable. The friendly and knowledgeable salesman answered all of my questions and was attentive to my needs. Highly recommended, A+
Brian was knowledgeable and courteous and had a very strong knowledge of the ins and outs of the mini cooper. He also knew a lot about other cars in the similar class as mini and was able to provide a good comparison for us.
The folks at MINI did a great job. I came in to the dealership with some idea of what I wanted. Brian helped me find the right mini for me I ended up with the classic Chili Red with a White top. Brian walked me through the whole thing and explained all my options. The paperwork took less time then I thought, and Brian went over all the buttons and switches. Everything was laid back but professional. I recommend Brian and the rest of the folks at MINI of annapolis.
It was a great expierance. I love my MINI and Brian was more than helpful! Great dealership! I will defiantly would recommend them to anyone.
I was looking for a more economical vehicle to drive the 145 mile commute to work 2-3 times per week. I had been driving a Suburban and was very interested in purchasing a used MINI. MINI Of Annapolis was the first dealership I went to because it was closest to my home. I had never driven a MINI before, but I had done my research, and knew of several used vehicles in a 50-mile radius. Brian greeted us right away and asked what we were interested in. There were only 4 used MINI's on the lot at the time, and none ...
I was very happy with my experience at Annapolis Mini. I was able to order my car with the exact specs I wanted and the price is very reasonable for the quality of the vehicle. I would recommend Annapolis Mini to my friends who are considering getting a used or a new car.
I drove from Stafford Virginia to Mini of Annapolis (1.5 hour drive) after I found two Mini Roadsters I was interested in on the internet. As soon as I stepped into the dealership, I was immediately greeted by the Sales Manager, Jerry Todd. When I told Jerry I was interested in looking and possibly purchasing one of the Roadsters, Jerry introduced me to Brian Horan. Brian took me outside, walked over to the cars, and started telling me the difference between the cars and their accessories. Brian suggested I take one of them out for a drive, which I did. I ...
Great customer services; a pleasant experience to an otherwise long process; very friendly and helpful saleman; the price was fair but we all would like to pay less.
They took care of us from start to finish From the test drives to helping us pick out our MINI to the financing options no pressure awesome experince
I stopped by the dealership on a whim, knowing that I wanted to buy a used Mini in the next four months. But there it was, the 'perfect' car for what I wanted. Sean came out to the lot, offered to answer my questions, then we went for a test drive, he developed a pricing estimate, and there was NO PRESSURE at any time. I took information with me and then went on my merry way. Later that day, I searched Carmax and CraigsList and discovered that the price at the dealer was about $2K less than anything I could ...
This was by far the best car buying experience that we've ever had. I worked out a deal with Andrew online, no hassles. We were previously told by Mini of Baltimore County that Mini does not make deals. This was not the case at Mini of Annapolis. We worked out a discount of $1700 before going to the dealership to place the order. When we went today to place the order Andrew took his time with us to answer questions and gave us a car to test drive before finalizing our decision. Absolutely no pressure! It was actually a fun ...
This was a wonderful experience, no pressure had all my questions answered and was taught a lot about the Mini lifestyle and quality of their products. Mark was wonderful and I will refer him to everyone I know!
This was by far the most enjoyable car shopping experience I have ever had. Mark was extremely friendly and helpful and it would be a pleasure to deal with him in the future.
I was so impressed with our sales advisor Tom Hamel. His professionalism, quick response to my inquiry, and knowledge of the MINI product/brand was impressive. He was a great partner in finding, delivering and presenting a beautiful red convertible S MINI as a "surprise early Christmas present" to my husband from his sister and brother-in-law. In the past, I have found that buying a car can be stressful and tenuous; however, I did not experience those things working with Tom. Additionally, Tom spent 2 hours "teaching" my husband about all the wonderful options on his new ...
I arrived at the Mini Dealer just one hour before the closing time. Tom Hamel greeted me immediately and began informing me about the many mini coopers. He took time to show me several of the options available and the difference between the models. The test drive was the actual selling point for me. Hamel explained the features of the mini which made driving the car an eye opener. I was looking for a car that was easy on the gas, but also having an unique style of its own. Due to the professional service I was given, I returned ...
Great experience,great communication. Always answered email and phone calls promptly with the answers we needed. Would recommend to anyone that wanted to buy a MINI.
Sean was great to deal with. He was very friendly and remembered to let me know when the iPhone 4 adapter came out, several months after I got my Countryman.
Really enjoyed working with Sean. When we got to the dealership, the car we were interested in had just sold. To say we were disappointed did not begin to describe it. Sean, however, went to work, found not 1 but 2 cars for us to consider. It was great. The car was delivered by the following Tuesday and everything is great. We will definitely return to the dealership and to Sean.
I had to trade in my 2009 Mini (manual transmission) because of shoulder trouble. I loved this car and hated to see it go, but found another love in a 2012 Mini with automatic transmission. Laguna Green is beautiful! Mark was very friendly and went the extra mile in order for me to make my decision. No pressure but helpful. Easy to finance as well - great experience all around and will go back there for my next mini!
Having owned a Mini back in the UK, I knew what to expect from Mini. However from my 1st visit to when I collected my Courtyman and the aftercare I have recieved, Thomas and the rest of the Team have preformed above and beyond my expectations and I'm sure normal Mini standards. I highly recommend Mini of Annapolis and look forward to future dealings with the Team.
Great experience from first visit to final purchase. When I first dropped in the showroom, I didn't know if I wanted a MINI or not. I needed time to check out a few other makes of automobiles, and MINI of Annapolis allowed me that time, while also checking in with me periodically to see where I was in the process. I received emails notifying me of special events and incentives that were coming up, and these were very helpful in my making a decision; I found myself leaning toward the purchase of a MINI, but I wasn't sure ...
I purchased my first MINI, a new 2009 MCS cabrio, from Mark Mickely back in September 2009. Although I was pretty much sold on buying a MINI before I walked in the door, the entire buying experience was the most pleasant, hassle free one in my entire (and extensive) car buying career. MOA delivered a car that fit my wish list within 72 hours of my first visit to the dealership. Over the past 2 years of ownership, MOA has serviced the car in a responsive and professional manner. In addition, they have installed Stage 1 JCW mods in 2009 and 2010 with some special customer service ...
My overall customer service experience was excellent, which was led by Sean Peria. Sean worked with me to specify and produce my 2012 Countryman, he kept me updated through the production to delivery process, was extremely professional, knowledgeable and represented MINI very well. I would recommend this dealership to friends, family, etc. due to Sean's customer service, specifically his follow up!
From fair pricing to fair trade in value and zero game playing; Mini of Annapolis has been my number 1 overall best experience ever buying a car. Go see them and start motoring TODAY!
My experience was with your dealership was friendly, fast, and efficient. I didn't expect to buy a car that day and was in a hurry.
I went to this dealership with great trepidation because the BMW side of the business has had such a bad reputation in Annapolis. I was pleasantly surprised to have an overall great experience from the time I arrived. I had scheduled an appointment online to drive a used car, but by the time I had arrived another customer had test driven and decided to purchase the car I had come there for. Tom Hamel came outside to greet me and spent a lot of time (most of his day) looking over and driving various models to help in my decision. ...
A painless car buying process made easier by a friendly, low pressure sales staff and with the benefit of ordering exactly the car I wanted.
Our purchase with MINI of Annapolis and more specifically salesman Tom Hamel, was most enjoyable. Tom was extremely patient, informative, and attentive, which made our buying experience one of the easiest and most fulfilling we've had in a long time. Tom was very helpful and did not pressure the sale at all; instead giving us every opportunity to think about our purchase and to choose all of the options that would make us happiest. I would highly recommend Tom Hamel as a salesman at MINI of Annapolis.
The staff wasd incredible, from the moment I walked in I was treated like I was the only person in the dealership. Everyone was very curteous and provided me a great deal which I can say is above and beyond what I could have ever thought. I would recomment Mark and the boys at Annapolis Mini anytime!
It was the best experience buying a car I have ever had! Great customer service. No pressure. Low key. Fun. I have recommended Mini Annapolis and Sean Peria to anyone even remotely interested in a MINI. I plan on purchasing more MINIs from them in the future.
My husband and I had a great experience working with Sean. I liked the look of the mini so we were just browsing when we stopped in the dealership. Sean was so friendly and informative that when we left I knew I was going to buy my new car there. I've had it a little over 2 weeks now and am having the most fun I've ever had with a car. Thanks Sean for the great service.
The experience my wife and I had at Mini of Annapolis was truely exceptional. Our Motoring Advisor, Sean Peria was very knowledgeable, personable and helpful. Never did we feel that we were being pressured to make a quick decision or to purchase a car that we were not fully persuaded we wanted. We took a couple of weeks to make our final decision and Sean patiently guided us through the entire process while never being too intrusive or pushy. Buying a car should always be this enjoyable.
This past March I bought a wonderful little Cooper from Mini of Annapolis and Sean Peria was our motoring specialist. The car is a dream and far more than I expected in terms of comfort, economy as well as a pure joy to drive. The buying experience couldn't not have been easier or more professional. Sean's open and friendly demeanor and professionalism made the transaction a breeze. I would definitely recommend this dealership and Sean. Everyone on the Mini team is great to work with -- helpful, conscientious and their integrity is apparent. Mini is a great product ...
I thoroughly enjoyed working with my Mini Motoring Advisor, Mark Mickley, when ordering, purchasing and getting to know my new Mini! I actually came to Mini of Annapolis after another dealer tried telling me what I wanted. With Mark, there was no pressure to get things I didn’t want, but to build it exactly how I wanted. And he always had time for me when I called with questions about the status of my new mini or the process of selling my old car and getting a loan pre-approved. Thanks Mark for your time and service – I love my ...
I give Mini of Annapolis a 5 star rating because of my sales associate Tom Hamel. Tom is extremely knowledgeable about Minis. His professionalism,enthusiasm and patience are what made my purchase a fast and fun experience. I would highly recommend Tom and Mini of Annapolis to all who are considering a Mini.
Tom Hamel was a pleasure to work with at Mini of Annapolis. I came in looking at options for a new convertible, and he customized many different options to help fit into my price range. He gave great advice on how I could reach my goal of customizing my Mini to my liking. My family and I enjoyed working with him as he provided great knowledge and insight. We look forward to returning in the future. I have given this rating because we found the entire experience to be informative and helpful.
We received oustanding customer service from Tom Hamel! He was exstremely knowledgeable about the car, knew every standard and option that came with the car and also showed us the wisdom of buying new rather than used. I felt very comforable with Tom, i.e., he came across as a friend telling us about the different model cars and never came across as a salesman. He continued providing valuable information even after it was apparent that we were not ready to buy. The fact that he has driven a Mini Copper for 7 years helps support the validity of the information ...
Best dealership with whom I have purchased or leased a car. I worked with Brian to purchased a Cooper Works Mini and lease a BMW X3. The experience was so positive that I returned to purchase an X5M. The experience from initial contact to vehicle delivery was remarkable. This time, Andrew was the sales rep and Brian worked the financing. I will definitely purchase all future vehicles from this team.
Sean was great... Very professional and friendly. I would definitely recommend working with him. He answered all of my questions and contacted me with updates. Great job!
Worked with Sean Peria for the purchase of my 2008 BMW M3. I was not sure of what car I wanted to buy and Sean assisted me every step of the way in my purchase. He was very honest and informative about the vehicles I was looking at and did not try and upsell me on a car that wasn't suitable for my needs even though it cost more and I had been interested in. The loan application process was streamlined and he got me a lower interest rate than what I had previously been approved for. After having bought ...
I have bought 3 cars from Sean Peria at Mini of Annapolis and couldn't be happier with my experience. Everyone that works at Mini of Annapolis is very friendly and there is no pressure present that is found at other car dealers.
The experience at Mini of Annapolis was one of my best car buying experiences. Mike was great with his knowledge of Mini's. Mike had the car ready on time and clean. The paper work was painless and no pressure.
Tom made the purchase of our Countryman very seamless. He knows the product and didn't pressure us to buy. Good followup, readily available to answer our questions. Kept us informed as our car was being built. Still checks up on us after we got the car. Great service.
If you are thinking about a new car, then a Mini should be on the top of your list. Not only are they fun to drive, but they come with a great warranty. If you want to avoid a gas gozzling vehicle, but are still looking for vehicle with a little room, great pick up and all wheel drive, then go for the countryman. When go into Mini of Annapolis, please ask for Mark Mickley. Mark is very knowledgeable and makes sure your experience is fun and easy. I've never had a more stress free experience while shopping and ...
I had already convinced myself I wanted a MINI: however, I hadn't bought a "new" car since 1990 so going to a dealership was not something I was looking forward to. I contacted MINI of Annapolis via the website and got an immediate response with appropriate followups concerning appointment times and models available. My experience at the dealership was smooth and not at all daunting. Sean was knowledgeable and responsive but not at all pushy. He was very enthusiastic about the MINI itself and went over every detail about the vehicle's specs, controls, etc. As I was ...
Our experience with Mini Cooper of Annapolis was excellent from beginning to end. Sean Peria made us feel at ease through the entire purchase. We dread dealerships normally because of the high sales pressure, but Mini of Annapolis was completely different. We especially liked how it is separate from the BMW dealership. The staff was not pretentious and took time really work with us until we were happy. This was our first experience ordering a car, and it was just what we were looking for. Thanks Sean!
When we first arrived at Mini of Annapolis we had no idea if we wanted to by a Mini or some other car. Tom's approach on that first visit was the differnec maker. Not only is the car a quality product, Tom was low key and gave us the feeling we could go home and sleep on our decision. After we drove a Mini we went to three or four other manufactures and each tried to get us "drive off the lot" with one of thier cars even though it may not be what we wanted. Also, ...
Tom was very responsive, always quick to return emails, phone calls or answer questions. Good price to start so nice to not go back and forth with alot of negotiating, which is typically the most negative part of buying a car. Looking forward to seeing how responsive warranty service is since I have heard the Mini-S hardtop, though fun to drive, has very low reliability and typically has more than a few visits for warranty work, ie lots of rattles and warning lights. Right now would recommend dealer.
I shopped for a Mini-Cooper Convertible for one year. I made repeated visits to several dealerships. Mini-Annapolis was by far the most professional, available, and customer-oriented of the dealerships. Mark Mickley took the time to learn my needs and likes/ dislikes, was patient, and most importantly didn't try to "oversell" me. He used this knowledge to customize my tastes and concerns to the best model Mini, and he knew how to make the right deal for me. I am very pleased with Mini-Annapolis, and my decision to select them as my dealership. Allan Burbage Leonardtown, Md
We were at Mini Of Annapolis 3 yrs ago test driving some fun toys and pondered actually purchasing one of these fabulous fun, but safe cars. On a whim, we went back and test drove an S. Mark came out to the lot to greet us and hopped in for a ride. The S was too masculine for me so he suggested I try the other model and it was PERFECT! My husband and I left with a new Mini about 2 hours later. Love love love every minute of the ride. Little kids take a 2nd look. Kids know. Anyway- the ...
Everyone was great from the moment we walked in untill I drove off. BEST experience I ever had with a dealership. Would recommend the saleman Andrew to anyone and a Mini to everyone.
Hands down the BEST car buying experience ever. I never thought I would use the phrase "under promise and over deliver" in association with a car dealer but this was exactly our experience with MINI of Annapolis. They do not use the old school dishonest and manipulative tactics that most dealers do. They are upfront, honest go out of their way to assist in every way, deliver exactly what they promise....and then some. In addition to the exceptional service, we were delighted to discover that they offered us an even lower price than the one we agreed ...
I actualy drove 2 hours to buy my car from Mini of Annapolis (when there was a Mini dealer closer to home) because I got better service. Otto's Mini in Chadds Ford is about 30 minutes from my house. But everytime I went there, I felt ignored, pushed aside. The minute I stepped into Mini of Annapolis, I knew it would be a better experience. Andrew was kind and attentive, even though his dealership was just as busy as the one in Chadds Ford. Even if he couldn't help right away, he kept checking back with me, offering me beverages, ...
After evaluating several cars, we were recommended to head over to this dealership. This being our first car buying experience, we were a bit nervous heading into it, however, Andrew was very friendly and easy-going as he took us out for a test drive going over the features in the car in detail and answering all of our questions. Upon arrival back at the dealership, he continued to patiently work with us, never once pressuring us or rushing us into a purchase. We had all of our questions answered, had found a car that met our rather specific criteria, and ...
My appointment with MINI Service went great! I was in and out in under 3 hours. Jason and his co-worker took care of me and answered all of my questions. I bought my car in for three things and one of the three was for the Dents which I'd purchased a package for when I purchased my car. I bought my car in to have the blue tooth installed and have some marks removed from the paint (that was not embedded). Jason told me and confirmed and showed me how to pair up the pre-existing blue tooth on my car ...
I have dealt with several dealerships and have gotten rid of cars because of bad service. But these guys are Top Noch! I don't care what type of problem you have they make sure when you leave with your car you have a smile on your face. Ryan has helped me with serveral rapairs from general service to replacing a tire and wheel at the drop of a dime. I came into to their dealership without an appointment two weeks ago (victim of a pothole). And within 24 hours my wheel that needed to be ordered was in and all ...
I have to admit, I had my doubts about the dealership after having had such horrendous service at Mini of Sterling. I was to the point where I was going to drive several states to a dealership to have my car worked in after Sterling having been so bad... but Ryan and Robbie were wonderful: personable, helpful, friendly, and put the needs of their customers as a priority. In fact, I really could not be any happier with the service they provided except for if they had not charged me for the services.... 😉 Annapolis is a real hoke for me ...
The people at Mini of Annapolis not only took us on a test drive, but let us take the car home overnight, which, of course, sold the car. They came down to the price I was looking for as well. We were given very good instructions on the various operations.
For the past year, I have had my heart set on buying a mini. I did a lot of research on-line and chose (due to reviews) to call Mini of Annapolis. On Valentines Day, my husband and I traveled 60 miles to this dealership to meet Sean, our salesman who answered all of our questions, took us for a test drive, showed us cars that had just been delivered the day before and quite simply made the whole experience the best car buying experience we've ever had! In the meantime, my Ford Escape was evaluated for a trade and that'...
I had been to Townson Mini last year and had the most uncomfortable experience with the salesman I was assigned. He was arrogant about my request about pricing deals, test driving and need to work with someone that cared that I would buy a Mini from him. I went to Annapolis BMW Mini after inquiring about a vehicle they had. I received a phone call and email confirmation of my inquiry immediately. I set up an appointment for the next day. They had the mini ready for inspection and test driving. Richard Meckel, Sales Manager, had greeted me at the ...
In all honestly my experience there was incredible. I had been set on buying a MINI, but only for the simple reason of breaking even on my trade. Otherwise the deal wasn't worth. I live in downtown Baltimore and work in Herndon, VA. So after work on the weekend (Friday) I decided to go buy a MINI I stopped by Sterling MINI, and had one of the worst experiences ever, and the day after to Towson. And again, not the greatest service in the world (I'll write reviews for each of these dealers). I called Annapolis as one ...
