I recently went to BMW of Annapolis to turn in my car at the end of the lease. I worked with an associate named Rizz. He made the process so easy and effortless. This wasn't my first time turning in a lease at a BMW dealer but it was by far the best experience. This 5 star rating is based on my experience with Rizz and the comfort and amenities of the waiting room at the dealership.
Great Customer service
I had the worlds best experience at Mini of Annapolis. It was honestly the best. I bought my very (all by myself) first car. They treated me like an adult and took me very seriously. I purchased a Mini Cooper and it was a breeze. Very honest people, won't over charge and explain everything in full detail. As a 19 year old this is very important that I know what I'm getting myself into. As for the car, my car is amazing. He listened (Marcus) to my every wish and want and gave me exactly that. Stayed within budget and worked with me as for payments and rates. I would 10/10 go back when it's time for my next car.
Go there and ask for Danny. He's the best car salesman I have ever had the pleasure to work with. He's truly fantastic and willing to work with you to make a deal. I'd recommend him to any of my friends or family in the car market!
BMW of Annapolis has been there when I needed them most! First let me thank Bart Bezanson, and his team of sales and service professionals. The group as a whole is welcoming and detail oriented. I have come to rely on many of them. Recently, a standard oil change service was transformed into a VIP customer experience. An appointment was reviewed and booked by one Service Advisor and handed off to a second Service Advisor without issue. The Service Manager, made a complimentary loaner vehicle available for me to continue on my way to work without being delayed. The cashier and porter were chatty and supportive. When I returned after the Workday ended the detail team had already cleaned the car and quickly delivered it to me with a smile as I relaxed in this local dealership's state of the art customer waiting area equipped with wifi, flat screen TV, charging ports for cell phones, snacks and coffee, and on and on. BMW of Annapolis , located at 25 Old Mill Bottom Road in Annapolis Maryland, has a great grasp on the wow factor and it feels great to be their customer. Thank you for making the ultimate driving experience a reality!
Great service experience, took care of my airbag recall and oil change while I waited.