Customer Testimonials
My Mini might be 6yrs old but the Annapolis Service Center has never let me down. Getting in and out quickly for routine services. What an amazing team.
Have been taking my mini to them for years, this is the First time I received somewhat kind demeanor. This time Cory was kind, usually he is rigid/blunt. Sales staff missed a MAJOR Sales opportunity, a bright Red Convertible might have driven off the lot, my mini had non urgent issues I wasn’t interested in investing in, but there it sits in the showroom as No One asked if they could help me. I was wearing a Hot Pink shirt, hard to miss, and they also saw me sitting in waiting room waiting while my car was serviced. ... Read More DealerRater - Jun 2, 2026
Thr associate I worked with was very knowedgable and resourceful. The purchasing process was seemless.
I had an appointment for an oil change on my mini clubman. Bryan was very helpful. I asked if he could arrange for one of the tech people to help me with my CarPlay. Daniel. sat with me in the car and showed me how to use the computer system. He was very patient pleasant and thorough.
Prompt servoce and was very welcoming. Did a thorough evaluation and gave honest feedback. Shoutout to Thomas. People told me this was the best bmw dealer in MD. I'm a believer!
The staff are great! Techs are knowledgeable Lounge could use work why no mini merchandise ?
Mini of Annapolis service is excellent. Bryan and the service techs were quick to respond to my car, even without an appointment. They worked with my warranty, and got me back on the road fast. I highly recommend this great group of people.
This my third mini I purchased from Mini of Annapolis, and every experience have been great. The the sales department, and service department are very customer focused. I will continue to do business with Mini of Annapolis.
C oming from a 20 year-old Miata whose modern conveniences were electric door windows keyless entry and cruise control to driving a computer on wheels has been quite a learning experience. It would have been nice when I purchased this vehicle if things were explained and shown to me and and I was not just directed to use my laptop and look up the how to’s. Yes, I’ve had this Mini for two years, but there’s still some things. I don’t know about it and I don’t know how to find the directions.
Bryan always looking sharp and easy to work with as usual. Nothing gets missed, and the service is excellent.
Amazing service took care of me and my lil baby so well extremely grateful for all of their help.
Wanted to charge me $14,000 to replace a supposedly cracked transmission and only a seal was leaking
I love my Mini Countryman! Salesman Grant was superb! Service could be bit more welcoming.
Such a wonderful experience from start to finish!! Everyone was there to help with every step in the process of getting my new mini!
Very smooth experience. Tyler was great to work with. He answered all my questions and was very patient.
Bryan is the greatest service rep! He never pressures you into getting work done on your vehicle but rather gently alerts you when something needs immediate attention. I've been working with Bryan for a few years and he's always been courteous, professional and helpful!
Retention of seasoned staff makes a world of difference. Courtesy and professionalism always on display.
Great customer service, no long wait, good response time and great communication. Keep up the great work.
Bryan was very customer friendly. I’m thankful a shipment of tires arrived today.
The folks were able to put a new tire on in no time. No time is compared to not having to leave Mini overnight. The time Bryan stated was the time Mini was ready!
I have always patronized Mini of Alexandria , but as of today, Mini of Annapolis will be Mini’s new service center.
Thank you for making the process easy and comfortable. Mini and I really appreciate it! She likes the bath too! You returned her spiffy clean!
Thanks again to Bryan and all ... Read More DealerRater - Feb 25, 2026
Parsa was very helpful in selling my new mini cooper convertible to me. I was able to go for a test ride to be sure I liked the mini.
The service department is superb, top notch. Corey has been the service advisor I’ve had since I purchased my Countryman. He’s professional, courteous and thorough.
The dealership is ok…. My service rep Brian was pretty awesome. Should be commended that’s it
Always wonderful. Very pleased with service hours on Saturday. Able to change battery on maintence visit.
Justin the service advisor is awesome Mika the service tech gave a thorough vehicle inspection report, including recommended items that need addressed. Great waiting area ,l
Always so friendly and professional. Love it here! They are great about communicating as well!
MINI of Annapolis is excellent in service and sales. Bryan in the service department has provided exceptional customer service since my purchase in 2023. From the diagnostic evaluation to understanding what work is required I have been impressed with the services received. Daniel Anderson was an equally effective representative of this dealership when I leased and then purchased my “22 Clubman. And when my car was damaged from a hit and run Rachel
Jocus head of the collision unit at the Annapolis dealership was the absolute best in handling the situation. Thank you to all. Most appreciative of great customer service in ... Read More DealerRater - Feb 11, 2026
Went above and beyond to shovel out cars that were buried in snow for us to look at and test drive.
I love mini cooper and his car is great for driving around for daylight savings gas money , Tyler was very patient and helpful.
The staff at Mini Annapolis is awesome. I purchased my first Mini Cooper with them in 2022 and today they got me into a newer model with all the bells and whistles. I can’t say enough about how professional and fantastic they are. I highly recommend them to anyone who is looking to get a new or used automobile.
Brian is great at customer PR & delivery! This is the 2nd time I have dealt with him and. E side the 1st experience was so good I requested him again!
No complaints, good facility, good service, not a lot of pointless waiting. Their vending machines are a bit pricey though.
It’s expensive to get a MINI worked on & the dealership is 2 hours from where we live. However, they did a great job of communicating the diagnosis, the charges & the progress of the repairs. Well done
They do not honor the trade in value they quote from their own website. Very dishonest. Spend your hard earned money elsewhere.
1st time mini buyer. Loving it and loved working with Bryan and Tim! Great experience!
Mini made it so that they are the only people that can work on the mini for example a new key ( 2012 Mini) $400 for a key and program. Other dealers you can buy a key third party and have the dealership to register it. Needs a modular it has to come from the dealership and the labor is $220 with 11 hours of work which is almost $3k. You need a battery that can only come from the dealership and it has to be registered only at the dealership $500. I regret buying a mini because they charge for every little thing and a ... Read More DealerRater - Dec 30, 2025
By fat the BEST dealership- always friendly, professional, experts, and they deliver on promises. We feel respected and valued, and they consistently exceed expectations. They are so good, we drive an extra 25 minutes to their location instead of going to one closer to our home.
I received great customer service. This experience has been one of my best when purchasing a vehicle.
Service area and waiting Reas are well kept. Car was completed on time and loaner was great
Very easy to do business with. Sales & finance people very nice no pressure. I live 2 hours away on the eastern shore and they delivered the car. Great service!!
Excellent and prompt personnel at MINI of Annapolis. Always helpful and good at answering mundane questions. Very good place.
Responsive and service/customer oriented. Both sales and service personnel are ready to help. I’ve been. Customer for almost a decade.
Fast and efficient service with friendly and knowledgeable staff. The waiting room is also comfortable.
I have had Minis serviced at three dealers in the DC / Annapolis area and Mini of Annapolis is by far the best - I don’t mind driving from DC to obtain servicing.
The waiting area and always clean and inviting with various spaces whether you have to do work on a laptop or sit on the couch to watch some tv while you wait. The staff is so courteous and does a great job keeping you informed about your vehicle’s progress.
I took my car in for routine service. The employees were friendly and the service was fast and efficient. I highly recommend BMW Mini in Annapolis!
I have never been disappointed at the mini of Annapolis service department. They are prompt, helpful, do good work, and make sure the customer is satisfied. In particular, the service representative, Bryan, has made these visits almost completely tolerable, even if the cost to repair my mini is high. He goes the extra mile to make sure that my car and its owner are taken care of. Kudos to the Annapolis dealership for hiring such good people.
The dealership is always professional and Robert, the service technician, is always courteous, goes above and beyond to assist me, professional and honest. His demeanor upon greeting me when I walk is pleasant and reassuring.
Took my car in for routine oil change and they did the oil change and replaced the micro filter very quickly. Fast and easy.
This mini dealership provides great service! Repairs and services are always done quickly and thoroughly. There are usually deals and specials offered frequently which help with the cost. There is also great communication whenever the pricing or required services change during a visit.
Tyler was very thorough and informative on the sale of my vehicle. It was a pleasure doing business with him
Great customer service and great communication from my salesperson. Reberto made my experience smooth and welcoming!
Very nice people and respectable got right on my vehicle and took care of it like a champ. Very high recommended thank you.
Called with an emergency. I got same day service. I am very satisfied and grateful.
Only giving 5 stars because Christian was awesome. Overall purchase was actually quite smooth despite little flexibility on the dealerships end. And felt kind of rushed through the processs. Do not feel as if we were completely heard or shown all of the options we had asked for. We were only shown options that the dealership felt would work for us. All in all we left with a vehicle we are happy with. Now we are having difficulty with the registration. We have purchased many cars in Maryland and have registered them out of state without issue until now, for some ... Read More DealerRater - Sep 4, 2025
Best dealership on the east coast! Willing to go to any length to make sure customer is happy very pleased overall!
We have been there twice now and both times people were very friendly and service was completed in time quoted. We plan to go back.
This dealership is top notch! In a world that is losing its customer service skills, going yo this dealership is like stepping back to a time when businesses cared about their customers. Everyone was friendly and attentive. Roberto was my salesman and he was an absolute pleasure to work with. He took the stress out of buying a new car and made the day fun and easy. He answered all of my questions and genuinely enjoyed talking about the car with me.
Had recall appointment Trent and went as smooth as can be!! Was pleased with comforts of the waiting room area(drinks/snacks). Lastly, once recall inspection completed wasn’t pushed to purchase or fix other problems that my 08’MCS could use. Yes, it’s an older car with almost 190k miles but it’s mine and still puts a smile on my face whenever I drive it.
Mini of Annapolis is a very efficient service provider and I appreciate the awesome service plans like the one I used today for 3 years of oil changes for $225! Sweet.
Consistent, diligent, quick to correct errors if one is made, fair price on cars, explanations on what costs were of service and labor… I’ve been with this dealership 17+ years & my second mini…
The Service Dept has professional reps that took care of my vehicle very quickly. Highly recommended .
Great service. Scheduling was easy online and the work was done quickly and with good explanations of service.
I had a safety recall service performed, and waited on the premises. A free car wash was a nice extra.
I went to the service department for a minor recall repair, and MINI of Annapolis made it very easy to take care of it. The service staff were friendly, the repair was completed promptly, and they even washed my car! Their waiting room is spotless and comfortable. All in all, a pleasant experience.
Scheduling is simple. Check in and check out was very easy. The issue is the service recommendations and communication. Scheduled service as recommended by the vehicle app but apparently it was out of warranty by the time I made it in. Never received a call from them and manager would not honor the warranty. Provided contact information but they never called they just emailed. The sales department did call multiple times to try and sell me a new one or ask if I was interested in selling my vehicle. Very disappointed since they merged.
I had a great experience. This is the second car I’ve purchased from MINI of Annapolis.
Chris was patient, pleasant and knowledgeable. He made this the most positive car buying experience I’ve had so far. For the first time I left the dealership not with feelings of frustration or worn out but excitement.
Even on a busy Saturday, my service was done quickly and under the time estimate they gave me!
I have not physically been at the dealership ( I contacted them via a phone call), however, the treatment that I received was as if I walked into the dealership! From the initial phone call taken by Christian to the scheduling of the transport of my “CPO” Mini, every interaction with Mini of Annapolis has been “world class”! Thank you for being an amazing example of “world class” service!
Ben Williams is a Master MINI Technician across 3 generations of the MINI BRAND He has worked on two of those generation models for.me for over 10 years. He is the reason my customers come back and upgrade their model - they trust his work.
Brian the service manager was efficient, knowledgeable, and handled my issue quickly and to my satisfaction.
Very welcoming dealership. Pleasant and knowledgeable staff who take the time to make sure all questions are answered
The service team are always courteous and professional. Corey is great, I arrived early for my appointment and he got me in earlier.
Service department representatives are well informed, easy to work with and honest. They explain what is needed, why and how much it will cost. Trustworthy partners.
Service writer was borderline rude and estimated our wait time with attitude. Did not give us information about options or repair estimates.
This is my second time purchasing a Mini from this location. The staff is knowledgeable about their cars and available to answer questions.
The service was prompt, thorough and courteous. The staff seemed knowledgeable and eager to get the work done in a timely manner, since I chose to wait while the service was done.
Always professional! It is wonderful to walk in and see familiar faces every visit. My vehicle is always returned tidy and in a timely manner.
My initial impression was wondering, however after our deal was completed things went in a different direction. We were told that the car would not be ready for a few days, which was not an issue for us. A few days changed to 5 days. After a short conversation with the manager, who told us that they don't have loaner cars for individuals who purchase used cars. My impression totally change this dealership. They received our money, completed the deal and customer service went out the window. My sales person (Parsa) was the only positive experience we had during this ... Read More DealerRater - Jun 29, 2025
Great experience! Took my car right in time, provided text updates and a video of my car’s overview, narrated by the tech who performed the service. Battery replaced, car washed and vacuumed. Will be back 😊.
Great place to shop for vehicles and top flight services… My go to shop for sure!
Great service and attitude always. I have bought 2 cars there and always bring in for service
It seems they're constantly improving service, look. It's just a good environment. Customer service is on point.
Very happy with the Mini/BMW dealership in Annapolis. Easy to book appointments for service. Communication from the service team is effective.
Great dealership and customer service. They are always professional and very knowledgeable when explaining what needed to be done to my mini. Cory gave Excellent customer service from taking my car in to picking it up. I couldn’t be more happier with mini cooper of Annapolis.
Always have a great experience with the service department. Friendly staff aa well as informative
The service I received was exceptional. It by far exceeds expectations.I really enjoyed getting the video of my initial visit inspection. The video allows me to see exactly how they came up with the suggested actions to take for proper maintenance of my vehicle. 🚗 This is a game changer for me. Thanks!!!
Services were done promptly while I waited. The the cost was reasonable and was not over the estmate.
I had an excellent experience purchasing my new car, thanks to the outstanding support from both Parsa and Nadia.
Parsa was my sales consultant and made the entire process smooth and stress-free. He was quick to respond, helped negotiate with his manager to bring the price into a range I was comfortable with, and was always straightforward and pleasant to talk to. On the day I picked up my car, he made me feel completely at ease and truly welcomed.
Nadia, the finance manager, was also fantastic. She clearly explained all the available services without any pressure, and was very ... Read More DealerRater - May 30, 2025
I made an appointment, showed up early and due to construction and missing signage, was at the wrong building. No one tried to assist me. Finally a sales person asked what I needed and directed me to another building. Again, no immediate assistance or greeting upon arrival. Once checked in it took 30 minutes for my vehicle to go into service. A 90 minute appointment turned into 4 hours because a service appointment is only to check in with a service tech and doesn’t guarantee when your car will be worked on. Will look for a new dealership for my next service. ... Read More DealerRater - May 29, 2025
Bryan is very helpful and has great customer service. He keeps the customer updated on the status of the repair
I'm very pleased with my first visit to the service department at Mini of Annapolis. I took my car for its annual check-up, and was greeted by Bryan who was friendly and professional. Within an hour, I received the video inspection and the entire check-up took only two hours. I'm very happy with the service my Mini and I received today - thanks Bryan and Mini of Annapolis!!
Annapolis dealership is customer focused, and have a wide variety of available cars. From my salesperson, sales manager and finance manager, my experience was outstanding.
MINI of Annapolis is always clean, helpful and provides friendly service. I would recommend them to anyone.
As always Bryan was very professional and took care of my needs and mini Cooper
The service department at Mini of Annapolis is absolutely the best! My service advisor, Bryan Membreno, was very professional and kept me in the loop as my Mini was being serviced.
I have had my Mini since 2005 and the service department has always taken very good care of my car.
I was a loyal customer of a different Mini dealership, but Mini Annapolis gave me way better prices and service, had more inventory, and I will be coming back for future leasing needs!
My visit was excellent the staff was very professional and extremely helpful. I’m always greeted like a valued customer.
The sales guy seemed nice in person but he came short with paperwork, follow up and not remembering things. Not very organized and didn't keep his promises. Very disappointed.
